Nissan launches its third customer service campaign

Nissan has announced its 3^rd ‘Happy with Nissan’ customer service campaign in India.  The campaign will be between the 12^th of May to 18^th of May and it will host a series of camps in about 124 locations across 100 Indian cities. Nissan claims this is being done to increase customer confidence and satisfaction with the Japanese brand.

Making the announcement, Mr Arun Malhotra, Managing Director, Nissan Motor India Pvt Ltd said, “The ‘Happy with Nissan’ initiative has been well-received by our customers. This also gives us a platform to connect with our customers, and offer quick and effective solutions to their problems. As we continue to grow in India, customer satisfaction remains our key priority. We are committed towards optimizing our after-sales service operations and aim to become one of the most customer-friendly brands in India.”

The campaign includes free vehicle check-ups as well as customer-focused communications to, not only resolve pending and immediate service-related issues, but also educate customers about the benefits of authorised Nissan service centres and the use of Nissan genuine spare parts and accessories.

Customers visiting the service camps between May 12^th and 18^th, 2015, will be entitled to a free car check-up, wash and 20% discount on labour charges. All vehicles will undergo a thorough 60-point check.

Other benefits include discounts up to 20% on Nissan Genuine Accessories.

Customers can also opt for Nissan Extended Warranty at a base price up until 365 days and a discount of 10% after the first year.

‘Happy with Nissan’ is a customer outreach initiative that helps Nissan’s after-sales service team to proactively meet customers face to face, understand their issues and find appropriate solutions.

Nissan’s press release states “Every customer will also be entertained with various engagement activities for their families and can win Nissan Genuine Accessories, car care products, free-washing coupons as well as restaurant and movie vouchers through lucky draws.”