Jeep responds to the Landmark Jeep incident
FCA India, has released a statement on the Landmark Jeep incident. Few days ago, we had shared a report on a leaked video on Facebook, which did show a Landmark Jeep staff member “termed as CEO” as per the video leaked beating someone in the showroom premises, who was called as a customer for the Jeep Compass. To know more, read here.
FCA India has mentioned it will look into the incident and investigate. Today, the company has released a statement with, “The unfortunate incident at our Delhi dealership has been thoroughly investigated with our Dealer Partner, Landmark Group and they have already taken disciplinary action against the offenders. We value our customers and are committed to treating every customer with utmost respect and courtesy, without exception. FCA’s ethos has not and will never subscribe to, encourage or tolerate such offensive treatment to customers.”
Even Landmark dealership has given out a statement, “We refer to our statement that we had put up on our web-site on the 30th day of November, 2017 with regards to the video that displayed unacceptable behavior by the Landmark staff inside the Showroom. We completed our investigation and have terminated the services of the individuals who were seen breaching the Code of Conduct with our esteemed Customer. Our customers. are of paramount importance to us and we strongly condemn any act of such nature, whatever be the cause of provocation. Such behavior is not acceptable to our organization. We stand for quality of customer service and it’s our endeavor to continue being committed to our customers in any situation. The unfortunate incident that took place due to members of our staff was unacceptable and against the policies and principles we stand for.”
Following is the link to the video.
Jeep has just started the deliveries on the Jeep Compass petrol manual and automatic. These will be offered with 4×2 only. The company is also working on a smaller SUV than the Compass, but before that the Compass diesel auto is due to come.
Shame for jeep and it”s team. If this is the ituation w eshould have our security. paying more than 20 lakhs, this is the way jeep team is going to behaive public will look for another option. Please train your team how to behaive with customer.